You must either have a ticket number or create a new ticket so the information can be saved to Web Help Desk. Select the ticket and click Use selected ticket to save the session details to the Web Help Desk ticket listed on the screen. Log in to Web Help Desk to save the Dameware troubleshooting information. field, click the Dameware integration button next to the asset number. When you are finished, close the session.If the Dameware icon is not present, verify that you configured tech access to Dameware MRC in Web Help Desk. The Dameware MRC console displays, stating that you are running in Web Help Desk Integration mode. In the Ticket Assets table, click the Dameware MRC icon connected to the asset. Client Assets table, click the number associated to the asset in the No. Open an existing Web Help Desk ticket assigned to you.When you close your session, you can save the following session details to the client ticket: A banner appears during the session when the application runs in Web Help Desk Integration mode. When you start the application from Web Help Desk, it opens in Integration mode, allowing you to save information you collect from a remote support session in Dameware MRC to a Web Help Desk ticket. If an asset does not have a valid IP address, you will not be able to establish a Dameware session. You can launch a Dameware Mini Remote Control (MRC) session in Web Help Desk from a client ticket or an asset.Įach asset must have a valid IP address in Web Help Desk. View All Application Management Products.View All IT Service Management Products.Customer Success with the SolarWinds Support Community.Installing Server & Application Monitor.How to Install NPM and Other Orion Platform Products.Upgrading From the Orion Platform 2016.1 to 2019.4.Upgrading Your Orion Platform Deployment Using Microsoft Azure.Upgrading Isn't as Daunting as You May Think.SolarWinds Certified Professional Program.
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